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FAQ

1

I am not satisfied with a software and your services. MAY I have a refund?

Yes, we can refund you with no questions, just build a solution with refund need in our HelpDesk system. However we are confident that our support team can fix any software-related issue, so get in contact and why don't we chance to help you! *Please note: Chargeback (transfer dispute) influences your credit history, also it takes much longer to get your money back because of this, that's why we kindly request you to e mail us first!
2

Is ordering online from Software program Store safe?

Yes. Our checkout internet pages are 128-bit SSL encrypted, the trade standard for secure on-line ordering. Always make sure you search for the url bar and the lock or major icon on your browser when you are looking into (position and format differ determined by what browser you are employing). This means that you are viewing a secure, encrypted site.
3

Any info cannot be found by me about the recent order.

After an effective payment you shall get a payment confirmation email with a web link to your member’s account. Attention! Some persons have troubles receiving our e-mails for the reason that automated messages are often conclude in spam folders or obtain blocked by ISP's. In that case, please make an effort to check the SPAM, Mass folders, etc in your email-box.
4

What's the difference between Retail and OEM Box product packaging?

Retail version of the software is a full version of the program which include the installation disc(s), Certificate of Authenticity (if vendor provides), and the merchandise keycode/serial number (if necessary). OEM software will not come in a retail package, doesn't include any published manuals, in fact it is certainly not eligible for a free of charge technical assist from the maker. You can generally find the “Help” data files in the member’s spot. OEM software is merely available in "complete version" editions, meaning there will be no OEM upgrade items. OEM software can be upgraded to potential versions of the program by purchasing a compatible upgrade product.
5

How can you sell your software in such low prices?

We aren't under contract as well as "authorized" to sell on behalf of any particular software vendor. As a result, we are able to sell our products drastically below the MSRP. We pay for at lower selling prices from reputable options in the wholesale market and pass those cost savings on to you!
6

Is there a need to register on the brands website?

As we offer OEM programs, we've already registered our application and so there is no need for you to do that again.
7

When am i going to get the purchased software program?

All application is delivered digitally. Right after purchase you can be given a login Therefore, a password as well as your personal link to our member’s place where one can download the software. As we send out your login data and the URL via e-mail please make sure you have entered the correct and working address.
8

Are full versions of software on your web site there?

Yes. We sell only full versions of software program!
9

Do you ship hard copies of the software?

No, because we sell only digital downloads, but you can burn your unique disk with a downloaded file.
10

Are there any additional costs for software?

No.
11

Will I be able to download the purchased program later on again (in the event of PC crash)?

Sure you will be in a position to download your software package again, just contact our support and have them to reactivate your links.
12

Which Hardware Requirements are needed to buy your software installed?

You're able to find Hardware Requirements in the description which comes with each product inside our store.
13

What is an E-Manual?

An "E-Manual" may be the electronic release of the manual, which accompanies software package products. The E-Manual is usually positioned in the customer area.
14

On what many computers may i install the purchased computer software?

You can install this software merely on ONE computer at the same time.
15

How to know what type (32-little or 64-bit) of software will work on my computer?

Following these steps in a Windows operating system, you can identify whether your computer is 32-bit as well as 64-bit:

1. Open the machine Information

Open the Start menu, and click on Programs -> Accessories -> System Tools -> System Tips

2. Glimpse in the machine Summary

The operational system Information tool will display detailed info on your Windows operating system.

Once opened it will show the "System Summary" a€“ its a synopsis of your computer and operating-system.

3. Search for the System Type Item

On the right hand side of the window you shall see a directory of items. Look for the item called "Program Type".

The value of the item will let you know whether your computer is 32-tad or 64-tad:

x86-based PC: Its a 32-tad computer.

x64-based PC: Its a 64-tad computer.

Now you determine what program you have and may make the correct choice

16

Are your products used?

Absolutely not, we do not sell used products of any type or kind. All of our products and solutions are guaranteed to come to be new - been used or activated never. Due to the aspect of the wholesale industry some product packaging may look different than what you'd look at at a shop. However, we absolutely the stand by position our 100% warranty that all software hasn't been made use of or activated.
17

Can I get a discount if I'll buy more than one copy of something?

Unfortunately we haven't any discounts.
18

Will I be capable of geting technical support?

We shall allow you to download, install and activate the purchased program, but we can not teach you how to use the product.
19

Is there any membership costs on your website?

No, You don’t have to pay any membership service fees.
20

Does your software come with the Certificate of Authenticity (COA)?

OEM version doesn’t include the COA. Nevertheless, you will be able to activate your application and get improvements from the maker (some software products can't be updated at all, talk to our Support team about these exceptions).
21

What if I'd like to buy software package which you don't have in your store?

In case you are not ready to find this program you need in our catalogue, please, contact our Support team. We will try to make a new release for you.
22

Shopping cart isn't working, when I'm striving to add something to my cart there is nothing taking place. What am I accomplishing wrong?

Please head to browser options and make certain "cookies" are allowed. If it doesn’t help, please, phone our Support team.
23

Who's Software Store?

We are an online reseller of OEM application products created by manufacturers such as for example Microsoft, Adobe, Autodesk and many others. For additional information, check out our About US page.
Our Reviews
Ibrahim, SA

I recommend everyone who wants to own a very reliable original Photoshop copy, to get it from here without even a little hesitation ... thank you for providing us with this. I wish you all the best. I give this website and the program as well 5 if not 10 stars.

Samuel, IN

A very pleasant experience, indeed! Very helpful support team, replying promptly to my concerns and queries Will buy any software I need from here. Thank you once again, Dr Sam Cherian

Bob, DE

Support was very helpful in installing the program I bought. The person stayed with me until the program was succesfully installed.